Net Promoter System is the gold standard for companies who want to translate customer experience into profitable growth
We are certified administrator of CustomerGauge. Fully integrated customer feedback analytics tool trusted by leading global brands
We use Keboola Connection to mash up data from various sources and GoodData platform for visualization and reporting to unlock value hidden in your data
``We only have two sources of competitive advantage: the ability to learn more about our customers faster than the competition and the ability to turn that learning into action and profits faster than the competition.`` - Jack Welch
Net Promoter, developed by Satmetrix, Bain & Company and Fred Reichheld, is now the worldwide standard for used by organizations to measure, understand, and improve their customer experience.
Insights that take your customer experience to the next level. Automatically collect actionable insights and improve customer experience. Standardized on Net Promoter®
“We have gained very fast customer feedback about quality of customer services of our web shop and all retail stores. Transparency and reliability of data allowed us to retain customers and immediately find root causes of any issues impacting our clients across all touch points. I was surprised how positively the entire team have accepted the whole project and how much it helped us in communicating the importance of customer experience and loyalty. If you really care about your customers I can’t recommend highly enough!”
Tomáš Matějček - http://www.megapixel.cz
“We have used NetPromoter not only to passively monitor customer satisfaction but even more importantly to actively drive process change inside our organization and for customer communication. I highly value the support we have received in designing and changing internal processes as well as CustomerGauge and NetPromoter implementation into company culture.”
Tomáš Richter - http://www.kasa.cz
Give your customers a reason to love you and they will come back with their friends