foundmissing.cz | Consulting
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Reduce churn, drive retention and lifetime value of your customers

Solid, proven methodology with insights for implementation

Net Promoter System is the gold standard for companies who want to translate customer experience into profitable growth

State of the art technology integrated into your business

We are certified administrator of CustomerGauge. Fully integrated customer feedback analytics tool trusted by leading global brands

POWERFUL DATA ANALYTICS & BUSINESS INTELLIGENCE

We use Keboola Connection to mash up data from various sources and GoodData platform for visualization and reporting to unlock value hidden in your data

``We only have two sources of competitive advantage: the ability to learn more about our customers faster than the competition and the ability to turn that learning into action and profits faster than the competition.`` - Jack Welch
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Set up an effective and actionable customer feedback framework

Understand what drives customer loyality

Deliver a consistent customer experience

Set up true inteligence-based sales and marketing process to grow your business

Make sure you are not losing customers

We build a closed feedback loop that allows you to quickly understand where and why things go wrong so you not only solve problems but also retain valuable clients and customers

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UNDERSTAND AND CONTROL QUALITY OF YOUR SERVICES SO CUSTOMERS KEEP COMING BACK

Are you frustrated by the never-ending expenditure for acquiring new customers? We help you to continuously measure the quality of all customer relationships to make sure they will return with their friends

Maximize value from your customer base

Eliminate churn and drive customer engagement through data-based sales & marketing while differentiating between customers based on their value and the relationship you have with them.

People in the form of arrows.

Get smart. Quick.

Reduce your purchase prices by cutting through complex buying conditions of multiple suppliers.

Understand which campaigns work and why by connecting all available data and by enriching them from external sources. Use these insights to drive traffic, sales and profits.


Reduce inventory costs and optimise staffing by understanding how customers will react to your promotions and what impact external factors such as season, day of the week and weather will have on their behaviour.

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NET PROMOTER SYSTEM

Net Promoter, developed by Satmetrix, Bain & Company and Fred Reichheld, is now the worldwide standard for used by organizations to measure, understand, and improve their customer experience.

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CUSTOMERGAUGE

Insights that take your customer experience to the next level.    Automatically collect actionable insights and improve customer experience.     Standardized on Net Promoter®

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DOWNLOAD THE MEGAPIXEL SUCCESS STORY

Get case studies, benchmarks, NPS reports and more in our download section

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Give your customers a reason to love you and they will come back with their friends

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