Solid, proven methodology with insights for implementation
Net Promoter System is the gold standard for companies who want to translate customer experience into profitable growth
State of the art technology integrated into your business
We are certified administrator of CustomerGauge. Fully integrated customer feedback analytics tool trusted by leading global brands
POWERFUL DATA ANALYTICS & BUSINESS INTELLIGENCE
We use Keboola Connection to mash up data from various sources and GoodData platform for visualization and reporting to unlock value hidden in your data
``We only have two sources of competitive advantage: the ability to learn more about our customers faster than the competition and the ability to turn that learning into action and profits faster than the competition.`` - Jack Welch
Set up an effective and actionable customer feedback framework
Understand what drives customer loyality
Deliver a consistent customer experience
Set up true inteligence-based sales and marketing process to grow your business
Make sure you are not losing customers
We build a closed feedback loop that allows you to quickly understand where and why things go wrong so you not only solve problems but also retain valuable clients and customers
UNDERSTAND AND CONTROL QUALITY OF YOUR SERVICES SO CUSTOMERS KEEP COMING BACK
Are you frustrated by the never-ending expenditure for acquiring new customers? We help you to continuously measure the quality of all customer relationships to make sure they will return with their friends
Maximize value from your customer base
Eliminate churn and drive customer engagement through data-based sales & marketing while differentiating between customers based on their value and the relationship you have with them.
Get smart. Quick.
Reduce your purchase prices by cutting through complex buying conditions of multiple suppliers.
Understand which campaigns work and why by connecting all available data and by enriching them from external sources. Use these insights to drive traffic, sales and profits.
Reduce inventory costs and optimise staffing by understanding how customers will react to your promotions and what impact external factors such as season, day of the week and weather will have on their behaviour.
NET PROMOTER SYSTEM
Net Promoter, developed by Satmetrix, Bain & Company and Fred Reichheld, is now the worldwide standard for used by organizations to measure, understand, and improve their customer experience.
CUSTOMERGAUGE
Insights that take your customer experience to the next level. Automatically collect actionable insights and improve customer experience. Standardized on Net Promoter®
“We have gained very fast customer feedback about quality of customer services of our web shop and all retail stores. Transparency and reliability of data allowed us to retain customers and immediately find root causes of any issues impacting our clients across all touch points. I was surprised how positively the entire team have accepted the whole project and how much it helped us in communicating the importance of customer experience and loyalty. If you really care about your customers I can’t recommend highly enough!”
“We have used NetPromoter not only to passively monitor customer satisfaction but even more importantly to actively drive process change inside our organization and for customer communication. I highly value the support we have received in designing and changing internal processes as well as CustomerGauge and NetPromoter implementation into company culture.”
DOWNLOAD THE MEGAPIXEL SUCCESS STORY
Get case studies, benchmarks, NPS reports and more in our download section
Give your customers a reason to love you and they will come back with their friends
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